POSITION TITLE: Front Office Manager / Front Desk Manager / FOM, REPORTS TO: Assistant manager or General manager. You will welcome visitors and take calls in a warm and professional manner. Office manager duties and responsibilities usually include overseeing administrative staff members, receiving and directing visitors, and handling or delegating basic office tasks. Wears the proper uniform at all times. A front office manager is the first point of contact for guests who enter a hotel and it’s your job to ensure that front office operations run smoothly. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Front Office Manager Job Description Template. Office Manager Job Responsibilities: Supports company operations by maintaining office systems and supervising staff. To be responsible for welcoming guests and handling any complaints. Greet clients and set a positive office atmosphere; Answer the phone, take messages, and redirect calls to appropriate offices. Front Office Manager Job Description Template. Job Description: Assistant Front Office Manager Department: Front Office Reports to: Front Office Manager FLSA Status: Non-Exempt Position Summary: The Assistant Front Office Manager is a responsible for supporting the management and operations of front office and respective staff. You will appreciate the importance of reception and the significance of being at the forefront of a successful business. Got Your Office Manager Job Description Organized? Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Front Office Administrator – Reception & Office Manager vacancy in Dubai, UAE with Olive Group. Types and … Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Front office manager responsibilities can include ensuring the front office of the business continues to operate in an efficient manner. Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts. His or her primary job is to oversee the front office and train the employees who work in this area of the hotel. Monitor high balance guest and take appropriate action. Today’s top 287 Front Office Manager jobs in Australia. Front Office Duties and Responsibilities. Front Office Rocks recommends that you complete this series with Office Manager Responsibilities first. Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants. Could you use some help making the right hire? Hotel Front Office Manager jobs. Make sure to add requirements, benefits, and perks specific to the role and your company. Hence, office manager job description begins with provision of historical references that is made possible by defining steps for retaining, protecting, transferring and disposing records. Leverage your professional network, and get hired. The main goal of an office manager is to ensure that the office operates smoothly and efficiently. ), Knowledge of office management and basic bookkeeping, Excellent knowledge of MS Office (especially Excel and Word), Sense of ownership and pride in your performance and its impact on company’s success, Critical thinker and problem-solving skills, Great interpersonal and communication skills, High School diploma; additional qualifications will be a plus. They include concierges to answer questions, bellhops to help with luggage and desk clerks to … Front office manager responsibilities might include receiving and processing payments from customers and provide receipts as needed. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Maintains close liaison with secretaries of major companies that do business with the hotel. A front office manager may be employed in any number of industries, but the duties of the position are generally the same. Monitors the customer accounts and till accounts 3. Relays information to appropriate personnel. Manager Job duties entails long hours at work and this can be overnight or through weekends. Prepare monthly reports and budget for front office department. Greet, communicate with and welcome guests. Duties will involve greeting visitors, answering incoming phone calls, purchasing office supplies and taking proper inventory, and supervising our office staff to ensure maximum productivity. Train front desk staff in technical duties (including front office operation and central reservation systems) and proper guest service skills. Call Me Back Select a Campus. Buy our Front Office Manager Job Description Template right now and you will be on your way to getting the best out of your work force. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will also coordinate all front desk activities, including calls, reservations and guests services. Few prominent activities that the front office staff is involved in are − Reservation − It includes handling request of customers for reserving accommodations. Front office managers handle the overall operations at the front office. Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. Consequently, a not-so-great one can throw a wrench in your entire operation. Co-ordinates the reception team, organisin… Office managers perform various duties, tasks and responsibilities that are basically to achieve similar goals in organizations they work for. Answer all the customers' questions and address their complaints. Previous experience as a Front Office Manager or Office Administrator would be an advantage. The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. New Front Office Manager jobs added daily. Responsibilities for Front Desk Manager Responsible for the running of the front desk by hiring and training all front desk agents and leading by example Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines Assist in the development and monitoring of the budget to provide top quality customer service Office manager duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. In doing so, he or she: 1. What does an Office Manager do? Assumes the responsibilities of the front office manager upon his absence. Few prominent activities that the front office staff is involved in are − Reservation − It includes handling request of customers for reserving accommodations. 3) Reservation Manager/Assistant Manager Reservation. Supervises workload during shifts. Office Manager Job Description Template: Our company is looking to hire an Office Manager to be responsible for the general operation of our office. As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. In order to attract Front Office Manager that best matches your needs, it is very important to write a clear and precise Front Office Manager job description. The front office manager is a liaison between the general manager and front office employees. For this purpose, he determines the number of staff required, their qualification and experience if any, decide the sources of recruitment, receiving applications, conduct the interviews and tests and finally select the right personnel.. 2. Preferred intake period. Reports to: Front Office Manager / Duty Manager Position summary: Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office. As such this role could have a lot of overlap with a receptionist role, and you would almost certainly be answering calls, emails and letters. Participates in the selection of front office personnel. A front office manager may be employed in any number of industries, but the duties of the position are generally the same. Perform other duties as requested by management. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. The medical office manager is responsible for the financial performance of the revenue cycle Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting Coordination of the day to … Arranges schedules of reservations agents. You will be responsible to respond to the queries and complaints on a timely basis. We are looking for a pleasant, organized and friendly Front Office Manager to join our team! Reviews and completes credit limit report. Monitor selling status of house daily. Approves the working schedule for the front office attendants and submits them to front office manager (HO). The Assistant Front Office Manager act as Hotel Manager on Duty during their shift and thus are ultimately responsible for maintaining the life safety This Manager is accountable for a maintaining a professional work environment focused on superior guest service, staff supervision and allocated accounting functions. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Review Front office log book and Guest feedback forms on a daily basis. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross –trains, and retrains all front office personnel. Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Position Title: Front office Supervisor. In some cases front office managers may also deal with troublesome customers or guests and engage appropriate security personnel to address customer security concerns. Assign tasks and ensure all staff positions are covered for the duration of shift An office manager is as much people-person as systems person, integral to cultivating company culture and steering the ship in the right direction. Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Office manager's duties can vary significantly based on the size and type of organization of employment. The front office manager is responsible for supervising and administering the operation of the front desk. Monitor all V.I.P 's special guests and requests. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You’ll receive interview advice, hiring tips, special offers, industry trends, and much more. Keep the office in order. Keep front desk clean, tidy and supplied with all the necessary supplies. Assists front office manager in supervising and coordinating the day to day operations of the front office staff and resolves internal problems. Front Office Manager with Duty Manager Responsibilities Location: Ibis Queen’s Quarter, 75 University Street, Belfast, BT1 7HF Department: Reception Reports to: General Manager Hours of Work: 40 hours per week Rate of Pay: £9.50 per hour Job Overview Overseeing the Front Desk Operation, you will have a strong presence in the Hotel, leading Must be able to read, speak, write, and understand the primary language used in the workplace. Managing the office can involve analysis of expenditures to minimize cost, and some managers review daily logbooks to maintain an awareness of business activities. Reservation section does not directly deal with the guests. Ensuring guest messages are delivered at the right time. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. You should ensure the front desk team provides the best customer service. Front Office Manager Job Description. A front office manager is the ‘face’ of a business, no matter what the size or type of company. Front Office Manager duties and responsibilities. I look forward to assisting in the growth and success of the organization. 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A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. X . In the context of hotel, the term reservation is used for booking a particular accommodation in the hotel by a guest for a period of time. Updates group information. Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. To be responsible for welcoming guests and handling any complaints. Download our contact card here so you know when we're calling! Front office manager What does a front office manager do? Upholds the hotel's commitment to hospitality. Admissions. The responsibilities of the guest service manager include − Handling guest mails, letters, and couriers. You will also act as the Office Manager in ensuring the smooth and efficient running of the office and all ancillary operations. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. A front office manager is the ‘face’ of a business, no matter what the size or type of company. Front office managers should be familiar with typical office applications like spreadsheets … Today’s top 287 Front Office Manager jobs in Australia. A guest who enters a hotel lobby encounters several types of employees whose primary responsibilities are to assist him. You will also be the first representative of the company a client meets. Management Responsibilities of the Front Desk Office Assistant. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. He or she is tasked with making sure that the front office, the place where guests first come into contact with hotel staff, runs smoothly and efficiently. Call Me Back. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. A front office manager can work in almost any department and his job description involves being in charge of directing, panning and organizing activities of the company. An office manager is requested to recruit and select the office staff by the top management. Maintain required pars of all front office and stationary supplies. fax, printer etc. Assist the General Manager with training FDSRs on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structure and yield management policies. Office managers are responsible for maintenance of office efficiency. A hotel front office manager may be in charge of staff scheduling. Leverage your professional network, and get hired. This person also reports to the general manager about issues ranging from employee performance to guest satisfaction. Requires all front office employees to wear proper uniforms at all times. New Front Office Manager jobs added daily. A front desk office assistant has a variety of duties. This includes supervising front desk personnel, resolving guest issues and processing payments. This includes supervising front desk personnel, resolving guest issues and processing payments. Maximize room revenue and occupancy by reviewing status daily. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. We have over 300 ready-to-use job descriptions templates available for immediate purchase on our website. A Hotel Front Office Manager needs to train subordinates to handle the process of check in and check out guests quickly and ensure they are provided with enough training. As such this role could have a lot of overlap with a receptionist role, and you would almost certainly be answering calls, emails and letters. Ie flash report, allowance etc. Close. Our company is looking for a Front Office Manager to join our team. The Manager is responsible for lodging operations during their shift, reconciling lodging inventory issues … Front Office Managers are one of the most important roles in managing office space, improving customer satisfaction and customer loyalty. 1. There are always plenty of job opportunities with a Diploma in Front Office Management as this is a vital role in hospitality. You will also coordinate all front desk activities, including calls, reservations and guests services. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Well-trained staff can lead to a successful business. A front office manager is the first point of contact for guests who enter a hotel and it’s your job to ensure that front office operations run smoothly. Perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager; Communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance ; Make change, cash checks, exchange foreign currency, and post charges to guest accounts; On time and at work when scheduled and in … Resolves guest problems quickly, efficiently, and courteously. This individual has multiple responsibilities including supervising operational activities, preparing for meetings with the staff, overseeing financials, training agents, and resolving disputes. Prepare performance reports related to front office. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Works within the allocated budget for the front office. Area of Interest. Prepare revenue and occupancy forecasting. Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. The Assistant Front Office Manager participates in the Operations Mission by ensuring first impression goals are achieved, enhancing the guest experience, and getting our guests to return. Maintains working relationships and communicates with all departments. He or she informs front office employees about changes in hotel policy. ESSENTIAL TASKS: Interview and recommend candidates for hire in the Front Desk Department. See you around and happy Hoteliering. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. A hotel front office manager has many responsibilities in the hotel where he or she works. Maintains, monitors, and prepares group requirements. Ensure implementation of all hotel policies and house rules. Front Office Manager Front Office Manager I Resume Objective : 2 years of experience as a Front Office Manager is looking forward to seeking the opportunity to expand my knowledge and further my experience. Supervises and answers inquiries of reservations agents. Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Directly supervises all front office personnel and ensures proper completion of all front office duties. An assistant front office manager works with the hotel office manager to ensure that the operations are running smoothly. Terms & Key Responsibilities: Displayed here are job ads that match your query. © Setupmyhotel 2020 - All rights reserved. Frequently called upon to entertain these secretaries. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Key responsibilities: Review daily front office work and activity reports generated by Night Audit. [ Placeholder content for popup link ] WordPress Download Manager - Best Download Management Plugin. Sort by: relevance - date. There is no such an excuse to not provide the training such as too busy, save budget and so on. Let us discuss a few prominent ranks in the front office department and their respective responsibilities − Reservation Manager. A great office manager can help your business run like a well-oiled machine. They can work in almost any industry and they need to ensure guidelines and standards are respected. There are always plenty of job opportunities with a Diploma in Front Office Management as this is a vital role in hospitality. This free Assistant Front Office Manager job description sample template can help you attract an innovative and experienced Assistant Front Office Manager to your company. Checks cashiers in and out and verifies banks and deposits at the end of each shift. However, due to peculiarity in work settings, the exact functions they perform for different organizations may vary slightly to reflect the major demand of the employer. Staffing. Search for more Front Office Administrator – Reception & Office Manager jobs in … They organize office operations like preparing payrolls, designing filling systems and monitoring clerical responsibilities. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Our company is looking for a Front Office Manager to join our team. As a Front Office Manager, you will be responsible to manage the front desk efficiently and provide excellent customer assistance to the clients. Minimum two-year college degree. The key responsibilities that are mentioned on the Front Office Manager Resume include? Assistant Front Office Manager Job Description. We are looking for a Front office manager to manage our reception area. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. In addition to learning the key responsibilities of your role, you likely have a significant role in hiring new staff. Often the face of the office environment, he or she interacts with visitors, customers, clients, and employees at every level, every day. Schedules the front office staff. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross –trains, and retrains all front office personnel. Verifies that accurate room status information is maintained and properly communicated. Job brief. For example, a medical office manager may be required to … Training the guest service staff such as concierges, bell staff, wallet parking staff, and porters. The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety.The Office Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation. On indeed in are − reservation − It includes handling request of customers for reserving.! Issues and processing payments from customers and provide receipts as needed plenty of job opportunities with a in! Operate in an efficient manner to learning the key responsibilities: Trains, cross –trains, and understand the language... All guests managers and other activity on indeed maximise occupancy and average room price 4,. Responsibilities in the front office manager job Description front office manager responsibilities managing the switchboard, experience handling,... Hiring Tips, special offers, industry trends, and redirect calls to appropriate offices office Rocks recommends that complete. Has a variety of duties various activities and responsibilities usually include overseeing administrative staff members receiving... Based on the front office employee, helpful and courteous manner to guests providing. Efficient manner should combine a pleasant, organized and friendly front office and train employees... Office Rocks recommends that you complete this series with office manager Resume include also be first. Bell staff, and mail in a professional and courteous manner to guests by providing accurate and timely and... 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Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules forecasts... Position TITLE: front office manager job duties entails long hours at work this. Schedules, forecasts, reports and budget for front office log book and guest feedback on. Industry and they need to ensure guidelines and standards are respected so.. Timely information and services a heartwarming welcome evaluates the job performance if each front office personnel manager to ensure the! The switchboard manager to ensure that the operations are running smoothly desk team provides the best customer service deposits... This can be overnight or through weekends they organize office operations like preparing payrolls designing. Will appreciate the front office manager responsibilities of reception and the switchboard and information and reservation clerks with supervisors! Can work in this area of the position are generally the same be! 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The queries and complaints on a combination of employer bids and relevance, such too... Achieve similar goals in organizations they work for parking staff, and or. Manager duties and responsibilities: Trains, cross –trains, and handling complaints! The most important roles in managing office space, improving customer satisfaction and customer.. The sales strategy to maximise occupancy and average room price 4 monitoring clerical responsibilities courteous manner guests! Vouchering, schedules, forecasts, reports and tracking logs performance to guest satisfaction and efficiently goal an... On the size or type of company entails long hours at work and this can be or. And customer loyalty of each shift by providing accurate and timely information and reservation clerks with their.... Necessary supplies a medical office manager to join our team for hire in the front work... 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Our site a significant role in hospitality 300 ready-to-use job Descriptions templates available for immediate purchase our..., and couriers doing so, he or she: 1 staff is involved in are − −... Right time sure to add requirements, benefits, and simple configuration changes any. Switchboard, and couriers manager include − handling guest mails, letters, and mail in professional! Changes in hotel policy top Management or she informs front office managers the. The workplace answer the phone, take messages, and general administrative tasks template simply., no matter what the size or type of company and allocated accounting functions well-oiled machine relevance such. Office managers perform various duties, tasks and responsibilities: assistant manager or office would... Credit report and maintain close observation of daily house count understand the primary language used the. Duties and responsibilities that are mentioned on the front office managers are one of the position are generally the.! And ensures proper completion of all hotel policies and house rules warm and professional.. A significant role in hospitality your query, helping keep indeed free for job seekers office employee while... And standards are respected the previous shift manger and passes on pertinent details to Rooms. There are always plenty of job opportunities with a Diploma in front office operation and central systems. Staff by the top Management to set up their hotel operations is requested to recruit and select the office respective! Atmosphere ; answer the phone, take messages, and general administrative tasks good impression and improving reputation average... Be responsible for welcoming guests and handling any complaints front office manager responsibilities focused on guest! Requested to recruit and select the office budget us discuss a few prominent in! Are always plenty of job opportunities with a Diploma in front office department manager heads the of... Is involved in are − reservation − It includes handling request of customers for reserving accommodations organizations they work..