Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Also known as a front desk receptionist. Often, companies require someone to screen the visitors and to answer their queries and to provide them with something as basic as directions. Overall job opportunities should be good, especially in the healthcare industries. Led front desk duties including greeting customers, faxing, email processing along with appointment scheduling for salon. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. The receptionist works in what is called the ‘Front Office’. Dental Receptionist Responsibilities: A: There are many benefits of a front desk receptionist job. 03, 2000. The duties of a college receptionist may include general office support, such as faxing, making copies and filing. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Receptionist Job Descriptions Front Desk Representative. Politely greets guests, clients, or customers upon arrival; Handles and plots reservation or appointment schedules During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. The duties of a college receptionist may include general office support, such as faxing, making copies and filing. Using that general definition, a real estate receptionist functions in the same manner but this time has a more specific work environment: a real estate office. The main job of a receptionist at a real estate office is to coordinate communication […] When writing a front desk receptionist resume, you should normally include any past experience you have with related job duties. Completed various clerical tasks such as answering phone calls, greeting customers, data entry and document scanning. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. Tracks room revenues, occupancy percentages, and other front office statistics. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. One of the basic duties of a front-desk receptionist is to greet visitors. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. Sample Job Description for an Accounting Clerk-Receptionist. Commentdocument.getElementById("comment").setAttribute( "id", "a604ae999408774b1df34260ca1cf7a0" );document.getElementById("c890a74ce7").setAttribute( "id", "comment" ); Notify me of follow-up comments by email. It is the front desk receptionist who greets anyone who enters the building. As such, you'll need to be familiar with proper phone and email etiquette and possess strong interpersonal skills. In fact, a receptionist is often required to think and act fast and prevent any problems that may occur, in the line of duty. We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team. 1. However, both roles are very similar to one another. Below is an example of the kind of job description usually handed to restaurant receptionists to execute in many organizations where they work: Draw up client bookings for tables and ensure that tables are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to customers They're a company's first line of defense. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. The hotel receptionist job is often referred to as a front desk agent. Often, receptionists are also called front desk clerks and while in a sense they do perform certain tasks often associated with a front desk clerk. She may maintain a master schedule of all university classes, a telephone directory for students and staff, a calendar of events held on campus and … Receptionist Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. The point is that the role of a receptionist could always turn out to be a step towards a career that would be more fulsome. Notifies company personnel of visitor arrival. The candidate may be required to work at odd hours and may have to handle several duties and responsibilities which are not normally associated with the role of a receptionist. Receptionist Duties & Responsibilities Receptionists perform a variety administrative and office tasks: Answer phone calls: This can involve taking messages or directing calls to appropriate personnel, and even directly answering general questions from clients, customers, and others. Computer Operatopr Job Description, Duties & Responsibilities, Cashier Job Description, Duties & Responsibilities, Marketing Executive Job Description, Duties & Responsibilities, Accountant Job Description, Duties & Responsibilities, Difference Between Job Description and Job Specification, Job Description vs Job Specification – The Key Differences. Receptionist duties and responsibilities of the job. Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines. Below is a template for whata basic job description should include. Use it as youwish as a blueprint for job descriptions in your own organization. Front Desk Receptionists greet the visitors of an organization and are responsible for various clerical and administrative tasks, such as handling mail and updating records. There are plenty of opportunities to land a Front Desk Medical Receptionist job position, but it won’t just be handed to you. In this role, you will work at the front desk of our medical office and assist our patients and other visitors. Most companies often use a receptionist to be the welcoming face to their company, to greet visitors and to help them as needed. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. Ultimately, a top-performing Dental Receptionist will perform all duties in a manner that ensures the efficient running of the dental practice. By definition, a receptionist is the first person to be seen by a visitor to any business. To direct visitors by maintaining employee and department directories; giving instructions. For this job, a high school diploma or GED is usually sufficient, but on-the-job training is also useful in providing employees with an understanding of how operations in the particular establishment work. Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room Inform customers of all on-site amenities and any relevant information that is needed to use them Handle and resolve guest complaints A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. To maintain security by following procedures; monitoring logbook; issuing visitor badges. Generally speaking, a front desk clerk or receptionist acts as a gate keeper for an office or other work environment. This makes the reception desk the focal point of any organization. Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. Here are some of the most common common Receptionist skills required for many job postings by companies seeking Receptionists. Daily duties and responsibilities of a front desk receptionist include greeting and signing in visitors, receiving and sorting mail, scheduling meetings, and coordinating office activities. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. As the role of a receptionist is often multi-faceted, the candidate must possess the following qualifications in order to succeed in the role. He/she is expected to sit by the phone to receive calls and direct some to the doctor when necessary. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Fractures, fevers, infections, rashes, stings, colds, flu, allergies, burns, sports injuries, you name it, we see it. The Front Office staff have direct and personal contact with all guests and visitors. And they are also required to be highly sociable, often aiming to put people at ease and have to be quite good with their communication skills. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. In addition to this, most do office work. Performed clerical duties for six departments. Any company would find the following skills in a receptionist invaluable –. A friendly smile and a warm personality at the front desk will work to the benefit of a salon by making clients feel comfortable and welcome. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Legal receptionist duties vary with the work environment and type of practice. Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. Attend to patients on the phone and in person. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Provides administrative support to all functions within the office as needed. Part of this person's job description usually involves greeting visitors, from delivery people to job applicants to corporate higher-ups. As the front of house and often first point of contact for external visitors, a Receptionist job … Provided information and retrieved input data in computer. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Prepares a summary of cash, check, and credit card activities. For example, as a front desk receptionist, you learn valuable skills for customer relations, multi-tasking, and time-management. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Maintains security and telecommunications system. A medical receptionist is responsible for maintaining the organization of a medical office, and ensuring that the medical environment is welcoming, calm, and quiet for patients and their families. Your goal should always be to make our guests feel comfortable and satisfied while in our office. A good first impression is important as the Receptionist is the first point of contact … But that would be inherently simplifying the same for they are anything but that. Excelled at scanning, data entry, and other light clerical work while greeting customers and answering phones. Provide administrative support to the Office of Finance and Administration, including all related departments — IT, Finance, Business Operations - as needed, to include but not be limited to: copying, scanning, filing, event support and tracking items dropped off and picked up at the receptionist desk. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff. A receptionist would also be required to handle multiple clerical roles as in organizing the front desk, as well as ensuring the front office is well organized and fits in line with the character of the organization itself. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Ability to multi-task as Receptionists are often required to manage many different tasks at one time including taking messages, scheduling appointments and maintaining employee files. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities. One of the basic duties of a front-desk receptionist is to greet visitors. 5 Simple Tips On Building Customer Trust And Loyalty, How to Calm Your Nerves Before an Interview, 7 Key Reasons for Using a Chatbot to Improve Online Customer Service, Relational Intelligence for Remote Leaders, Good communication skills -Ability communicate effectively, both orally and in writing with co-workers and clients. Be a team-player and be able to work on their own initiative in a dynamic and challenging environment. Responsibilities for Receptionist Answer and direct phone calls in a polite and friendly manner Welcome visitors in a warm and friendly manner, and answer any questions visitors have Maintain reception area and all common areas in a clean and tidy manner at all times Is able to function as a front desk agent especially in terms of check-in and check-out procedures. To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Receive letters, packages etc. A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required. Your email address will not be published. Part of front desk job responsibilities is receptionist, which could include office typing duties and also include acting as a link with other hotel departments. Comment document.getElementById("comment").setAttribute( "id", "1a61e0624b3cad8dd3ff6122eba9e25e" );document.getElementById("f782822cb8").setAttribute( "id", "comment" ); Your email address will not be published. Answer questions and address complaints. As informed earlier, the duties and responsibilities of a receptionist will vary widely depending on the organization. Job Title: Front Desk Receptionist ... Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. A front desk agent is responsible for checking hotel guests in and out of their rooms. What is a Medical Receptionist? Remember though, every employer is different and each will have unique qualifications when they hire for their Front Desk Receptionist position. 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