\u00a9 2020 wikiHow, Inc. All rights reserved. Being a good receptionist does not end in pointing out to a customer or guest where to sit and where to wait. Listening to what the information is communicated is important because missing the detail in the information can cost huge losses to the organization. ", "I'm so much impressed going through this article.. Reorganize reading materials by making recent and relevant periodicals most visible. Never say "I don't do XYZ." There is only so much you can do as a receptionist. Every office that presents itself to the public in any way requires a face to meet the public. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Read my recent article “Your Million Dollar Smile” It’s true. Now I know a lot about how receptionists work. ", "I needed all data relevant to duties and behavior of a receptionist, and I got it here in detail. These are some of the tasks of receptionist meanwhile, these can vary depending upon the industry. A good receptionist requires having a pleasing personality who is easily approachable. Depending on the type of business, magazines should match the product the company sells. Being the only source of point of contact for the entire office, a receptionist comes to know everyone in the office and is the only person who gets the opportunity to meet most of the people in the organization. Whether over the phone or in person, the receptionist's attitude comes through loud and clear. Don't overstep your boundaries by misusing the equipments that has been placed in your care for your own personal benefits. Some people a little too much. Other times a cross-corporation email blast is called for. 1) Excellent Communication Skills. Thank you. Even if you have to continue what you were doing … Tell yourself that they are acting out of frustration but know that as long as you are trying your best to accommodate them, you are not the one at fault. To be good at performing the duties of a receptionist, certain skills and qualities are needed. Thanks. A good receptionist instinctively knows this, and can maintain her act for the duration of the day, while improvising through a set of scenarios that would make a Shakespearean thespian tremble. I am more prepared now than ever after reading this. What it takes Skills and knowledge. While making decisions regarding company affairs is mostly done by the CEO, there will be situations when the person in charge is not available, and the client needs a solution right away. Question 7 Part of a receptionist’s duty is to screen phone calls, the reason for this is to; Learn as much as you can about the company, from its history, achievements, name of the CEO, number of offices across the world, product and services and as much more you can acquire company related information. Good things about Medical Receptionist in a family clinic - Mostly friendly patients & families. ", This article helped me perform above and beyond at my new place of work. You May Also Like What a country song teaches us about patient/client care. You can even refer to your past jobs (in customer service or directly behind the receptionist’s desk), saying that you enjoyed these jobs, and would love to continue on your journey. My 7 tips for being a great receptionist: Always welcome people with a warm welcome and a smile. Their job role also includes to greet the customers and provide the relevant information to the visitors, co-coordinating to send emails, fax and send couriers for the company coordinating with the courier service. Try to pick up key words the client is saying. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. Most people will understand and will not be offended. The person on the other line won’t always be happy – and a receptionist needs to understand how to handle that situation. But what if you wanted to be a great receptionist? 4 Contact staffing agencies or other businesses that provide temporary workers to see if they offer training, and apply for it if it is available. Love the simplicity and the graphics. Hence, a good receptionist needs to have a great and pleasing personality. It is better to be the one that keeps your head than the one who explodes and looks like an ornery, mean person. Although excellent communication over the phone and by email are important to the reception staff, it is the face-to-face communication that distinguishes a receptionist from a Customer Service Representative. Even organizing folders in the computer is also important. Handling mail is usually part of a reception job, find out where it goes, who will bring it, and when, on your first day. ", "Answered all the questions that I planned to ask, I feel better about my interview now, phew! State your specific qualifications and how you can help your new employer benefit by what you have to offer. ", "Ask co-workers if they need help with anything. However, if there is no one to take their call suggest leaving a voicemail. 1. So, as a receptionist, you must be a good representation of the organization. With the right attitude and personality, the chances of growth are immense. 6 Attributes to Look for in a Great Receptionist 1. Be able to file away paperwork properly. 11/26/2019: Fort Worth, TX. A good receptionist will have the following qualities. A good receptionist creates the best first impression of an organisation in the minds of visitors. Thank you! Pleasing personality:. ", people. You should also find an organization system that works for you, such as creating separate, color-coded folders to keep information your boss, co-workers, or clients may need. The very next day I worked what read into my days, and all has gone very well. Politely thank them and direct the call accordingly. You can work as a receptionist without formal qualifications. Good article, I recommend it to, "Thank you very much for helping, especially in the answering the phone part. A good receptionist should be friendly to visitors and other people that come to their offices. Human resource specialists agree that there are five attributes necessary to making a good receptionist. Make sure that you write out messages in detail and read over what you have written and most importantly when taking a message, repeat back the message and contact info that you were given so that you can make sure before you hang up that you have the proper information to relay. Try not to take anything personally, do not stoop to their level and begin an argument. Being organized also means being self-motivated--you don’t need anyone else to tell you how to do something, or keep you on track. Last Updated: November 28, 2020 Hence, leading it to a long-term employment with the company, since, the receptionist is one profile which a company does not prefer to change or replace easily. Skills for the job. Hence the chances of knowing the incidents happening within the office or in the personal life of an employee increases. Have good knowledge of Microsoft Office packages like Word & Excel. Your business may be fine with casual dress, just remember that you should never dress. 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